1.1 Each and every game is produced by Smart TV Broadcasting Ltd., a company registered in England and Wales with a company number of 584 9825 whose registered offices are situated at Broom Road, Teddington Studios, Teddington, Middlesex TW11 9NT. All reference in these terms to “we” and “us” are references to Smart TV Broadcasting Ltd.
1.2 All references in these Terms to our “Service” are references to the Smart Live Casino Service.
1.3 All reference in these Terms to our “Show” are references to the Smart Live Casino Show.
1.4 These Terms govern the relationship between you and us and incorporate the terms upon which you place bets using our Service. Please read these Terms carefully and ensure that you fully understand them before agreeing to be bound by them.
1.5 We may amend these Terms from time to time. Notification of any such amendment will be posted on our Service following the amendment. Each amendment will become effective immediately and you will be deemed to have accepted any such amendment immediately as it is posted on our Service.
1.6 Any calls between you and Smart Live Casino (or Smart Live Casino and you) may be recorded for monitoring and regulatory purposes.
2. The Games
2.1 By playing our games you agree to be bound by these terms and conditions.
2.2 Participation in each game is only possible during the hours of broadcast of the TV show relating to each game.
2.3 Each game involves fixed odds gambling.
2.4 To play our games, you must first register a new account and make a deposit using a debit or credit card.
3. Registration
3.1 In order to use our Service, users are required to complete the User Registration process. By completing the process you will authorise us to maintain an account registered in your name (“Smart Live Casino Account”). On confirmation of your registration by us, you will become a registered user of Smart Live Casino (“Registered User”).
3.2 Among other details, you will be asked to choose a Screen Name and PIN when performing the User Registration process. You must keep your PIN confidential, as all entries made using your PIN will be treated as valid and as having been made by you.
3.3 You are not permitted to become a Registered User or to use our Service if you are under 18 years of age or acting on behalf of a person under 18 years of age.
3.4 When registering you must provide us with a Screen name (which will be same as Your Username) that will be displayed on screen when you bet. Your Screen name may not be considered obscene or offensive. Once the player name is confirmed then it cannot be changed at player request. However, we reserve the right to change your player name if we deem it unfit for broadcasting purposes
3.5 When registering you must provide us with a phone number from which you will place your bets. Only one player may be registered in relation to any one phone number. You must ensure that other parties do not gain unauthorised access to your telephone if they do so they will be able to place bets using the credit on your account. Any bets placed from your nominated telephone will be treated as if they have been placed by you. You will be eligible to receive any winnings and also liable for any losses. You may not withhold your caller ID from your registered phone number if you wish to participate in our games.
3.6 Please note that it is your responsibility to comply with your own national laws applicable to the use of our Service.
3.7 We reserve the right at our own absolute discretion, to:
3.7.1 Refuse to register you as a Registered User. And
3.7.2 Suspend and/or terminate your registration as a Registered User and shall not be obliged to provide you with reasons for doing so.
3.8 By registering, you also warrant you do NOT already have a Smart Live Casino account, as you may only hold one account. Duplicate registrations are NOT permitted. In the event that we have reason to suspect that a person has made duplicate registrations, all registrations by that person will be cancelled.
4. Player Promise to Us
4.1 Underage gambling is an offence and You must be 18 years old or over in order to register and play on this Service. Any transactions with persons under the age of 18 years will be void.
4.2 You are responsible for reporting Your winnings and losses, if such reporting is required by Your local law or tax or other authorities.
4.3 You are responsible for making sure that You are not registering and/or playing our games in any jurisdiction which is unlawful.
4.4 We may ask for proof of age and evidence to verify Your identity and place of residence at any time. We may use any lawful and reasonable channels and methods available to us to carry out checks of any details provided to us. If, after registration, We become aware that You are under 18 years of age, We shall close Your account with immediate effect, return to You all deposits made by You and We shall donate any winnings in Your account to a nominated charity.
4.5 We reserve the right to refuse Your registration for a betting account, based on any checks We run on Your user details.
4.6 You promise that all details in the registration form submitted by You to Us are accurate and true. If the details You provide are not accurate and true, we may refuse your registration or suspend or terminate your account and You could be subject to criminal or civil prosecution. The Service is not available to employees, agents (including advertising agencies and promotional companies), successors and assignees of Smart TV Broadcasting Limited, their families, household members or their agents, licensors or contractors.
4.7 You will only use the Service for Your own personal and private entertainment and not for any commercial or business purpose, including bookmaking.
4.8 You promise that the source of funds used by You for betting at the Service is legal.
5. Your Smart Live Casino Account
5.1 When registering you must make a minimum deposit of £10. The maximum single deposit is £1,000 (if you would like to deposit more than this amount, please call Customer Services on 0800 279 851 0.
5.2 As part of our Know Your Customer (KYC) Policy we may ask players, who have deposited, for photographic identification, proof of residence and a copy of the front and back of your card.
5.2 Credit card deposits are limited to a maximum of £10,000 in any calendar month. There is no limit on deposits made by debit card, bank transfers or postal orders.
5.3 You can make a deposit using a debit or credit card including Visa, Visa Delta (Debit), MasterCard, Switch, Maestro Visa Electron and Solo. We do not accept American Express. Please note that the card must be in your name (the registered player name).
5.4 If you close your Smart Live Casino account, you will be entitled to the return of the current available balance, which will be forwarded to you in accordance with the terms for the withdrawal of funds specified in Clause 4.8.
5.5 Smart Live Casino reserves the right to authorise or delay your deposit at any point following your transaction. Although the funds will appear immediately in your Smart Live Casino account, in some instances, they may only be transferred from your bank at a later date. Smart Live Casino is not responsible for any delays regarding the actual deposit date for any subsequent charges levied by your bank.
5.6 You can top up your account by calling our number and selecting the appropriate option to reach our call centre. You will need your player nickname and your credit card details to hand. Please note that the card must be in the name of the registered player.
5.7 You may change your address or phone number but such changes will be subject to review and you will need to provide supporting evidence.
5.8 You may withdraw your money at any time. Money withdrawn will always be returned to the source of the funds where possible. If this is not possible, then a cheque will be written out in the name of the account holder ONLY and sent to the registered address.
5.9 We use URU's authentication service to authenticate all users requesting withdrawals. It offers a robust solution for age verification and identity verification of UK citizens, providing clients with peace of mind.
6. Placing Bets
6.1 To place bets you call our on-screen number or the number advertised in our promotions. To call from UK please use 0800 2798510 for roulette and 0871 4241666 for Super 6 Ball ( calls to the 0871 number will cost 10p per minute).
6.2.1 On calling our Roulette Betting line you will reach an automated menu. Follow the instructions and use the keypad on your phone to place bets. After you have selected the type of bet you wish to make you will be asked the amount of money you wish to bet. You are then asked to press the # key to confirm your bet. At any time prior to pressing the # key you can cancel your selection , normally by pressing the * key to return to a previous menu and in all circumstances by terminating the phone call. ONCE YOU PRESS THE # KEY AND YOUR BET IS ACCEPTED IT CANNOT BE CANCELLED.
6.2.2 On calling our Super 6 Ball Betting line you will reach an automated menu. Follow the instructions to place bets.
6.3 To place a bet you must have sufficient credit in your account. If you do not have sufficient credit to cover your bet then your bet will not be placed at all. To check your credit, call the betting line and select the appropriate option.
6.4 Your bet will not be accepted unless the game is in the state to accept your bet.
6.5 We are not liable for any technical failure in relation to the telephone system or any other technical infrastructure that results in your bet not being placed. In such circumstances your stake will be returned. Also in the event that your bet is placed but there is a failure in relation to the game outcome or there is an invalid game outcome, then there are two possible options: i) we will carry forward your bet until a valid game outcome can be declared or ii) we will return your stake to you. No winnings and losses will be accrued unless there is a valid game outcome.
7. Disclaimer and Limitation of Liabilities
7.1 Smart Live Casino accept no responsibility and shall not be liable for any consequences that are alleged to have occurred through your misuse of our Service.
7.2 Smart Live Casino shall not be held liable for any consequences that are alleged to have occurred through your use of our Service where the circumstances that caused such consequences were beyond our control.
7.3 The Smart Live Casino service is provided without any express warranties or guarantees unless specifically stated, and, to the extent permitted by any applicable law, without any implied warranties or guarantees.
7.4 Smart Live casino accept no liability for bets made resulting from the disclosure of your personal 4 digit PIN number, your 6 digit SECURITY number and or your PASSWORD to any other person, whether such disclosure is made negligently or otherwise. You must keep your Smart Live Casino security codes confidential, as all bets made using the provided security PIN number, SECURITY number and or PASSWORD will be treated as valid and as having been made by you.
7.5 Notwithstanding any of the other clauses in these terms and conditions Smart Live Casino in its absolute discretion reserves the right to make persons, their households, their entry phone numbers ineligible to make further entries to Smart Live Casino Games and to close their accounts where applicable.
7.6 In the event of any dispute regarding the Games, the decision of Smart Live Casino shall be binding and no further correspondence or discussion shall be entered into.
7.7 Employees of Smart Live Casino, their families and anyone connected with Smart Live Casino or the Competition, or those ineligible to enter under other clauses in these terms, may not place bets on the Smart Live Casino Service and are not entitled to gain financially from the placing or bets.
7.8 Smart Live Casino may disqualify your winnings if it has reasonable grounds to suspect that you may be in breach of these terms and conditions and/or your participation in the games may be fraudulent or otherwise unlawful.
7.9 Smart Live Casino is not liable for any technical failure in relation to the Internet site or any other technical infrastructure that results in your bet not being placed. In such circumstances your stake will be returned and no win or loss will be considered. Also in the event that your bet is placed but there is failure in relation to the game outcome, or a technical failure that prevents us from declaring a game outcome, or there is an invalid game outcome, then there are 2 possible options i) we will carry forward your bet until a valid game outcome can be declared or ii) we will return your stake to you. No winnings or losses will be accured unless there is a valid game outcome.
8. Governing Law and Disputes
8.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, unless You live in Scotland in which case it will be governed by Scots law, and subject to the jurisdiction of the courts of England and Wales (or Scotland).
8.2 If You have any complaints about the Service, please contact Our Customer Services Department on 0800 279 8510 or post Smart TV Broadcasting Ltd. 130 Shaftesbury Avenue, Leicester Square London - W1D 5EU. If at any time during the complaints process You are unhappy with how Your complaint is being dealt with, You can make a complaint to either the GC or IBAS and they will investigate the matter in accordance with their own regulations (www.gamblingcommission.gov.uk or www.ibas-uk.com). 9. Copyright and Trademark
9.1 All of the material on our Service, including the text, graphics, photographs, pictures, sounds, data, images, audio and video clips (“the Material”) are the exclusive property of Smart TV Broadcasting Ltd and/or the companies or individuals who supply us with the Material. The Material, including compilation, selection, presentation, and arrangement thereof, is protected by national laws and international agreements on copyright, moral rights and other intellectual property rights. You may only use the Material for your personal information, and reproduce extracts of the Material for strictly personal purposes, without prejudice to the copyright in works featured in the Material. Any other form of use (including in particular, reproduction, translation, alteration, modification, distribution, transmission, re-publication, display, broadcast or public representation of the Material) is strictly forbidden.
9.2 The Smart Live Casino name and logo, and any other graphics, logos and trademarks used on our Service are protected by the laws and international agreements on intellectual property. Our trademarks must not be used in association with the products or services of a third party or in a manner which could, either directly or indirectly defame or discredit us or a third party. All other trademarks and trade names appearing on our Service (including names of products belonging to third parties) remain entirely the intellectual property of their respective owners.
10. Privacy Policy
10.1 We are committed to protecting your privacy. As required by the UK Data Protection Acts 1984 and 1998 we follow strict procedures in the storage and disclosure of the personal information you give us in your User Registration Form in order to prevent unauthorised access.
10.2 In order to become a Registered User and use our Service you must complete our User Registration process, and so provide us with certain personal information about your yourself such as name, address, date of birth, telephone number, credit card number, credit card registered address, expiry date, start date and issue number.
10.3 We will use the information about you for the following purposes:
10.3.1 The provision of our services to you , to administer our records, to ensure that the service which we offer you continues to be the most appropriate service for your needs, to respond to any query that you may raise with us and to update our systems.
10.3.2 Marketing and selling , we will from time to time keep you informed about the services and products which we offer, and send you promotional material.
10.4 We may provide aggregate statistics about our Service, customers, traffic patterns, and related Service information to reputable third parties, but these statistics would not contain personally identifying information.
10.5 We will not hold information about you, which is excessive in respect of the purposes for which it is held.
10.6 By becoming a Registered User of our Service you consent to the use of your personal information for the purposes and in the manner set out in this Clause 8.
10.7 We reserve the right to pass on User information to the relevant authorities as We deem appropriate if We become aware or suspect that You are involved in any illegal activities. For legal reasons, We are not obliged to inform You of the same, nor to give any reasons for doing so.
11. Promotions
11.1 In the event that you do not use funds credited to your Smart Live Casino with the framework of a promotion, for a period of at least 3 months from the date on which such funds are credited, we reserve the right to reclaim said funds.
11.2 Smart Live Casino is fully regulated and licensed in the United Kingdom in accordance with the UK Gambling Commission on licence number 000-002715-R-103240-001.