0800 279 851 0 Free 24 hour support
		Our email address is: support@smartlivecasino.com
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If you're looking for advice on how to get started, please select the Getting Started section from the left hand menu, or to open an account, select Open Account. If you have forgotten your password, please click the Forgotten Password? link in the Customer Log In section on the top left of the page.

Check out our FAQ's for answers to common problems and issues:

General Questions:
Is online gambling legal?
How secure is Smart Live Casino?
I have forgotten my password?
How can I change my password or update my personal details?
What is the difference between Play For Fun and Play For Real modes?
How do you test your games for fairness?
How do I contact your support centre?
How do I make a complaint?

Accounting:
What deposit methods do you accept?
How long does it take to process my deposit?
What is the minimum deposit?
How much can I withdraw?
How do I make a withdrawal from my account?
What is the withdrawal process?
Can I withdraw bonus money?
How are transactions identified on my credit card statement?
How can I track my betting history?
How can I keep my account secure?
What is the difference between Account Balance and Withdrawable Balance?

Roulette Questions
What is Roulette?
How do I place bets?
Are there any Table Limits?
What are Inside Bets?
What are Outside Bets?
What are the payouts for the different types of bets?

Super 6 Ball Questions
What is Super 6 Ball?
How do I register?
How do I deposit?
How do I play online?
Can I play by telephone?

Technical Requirements
What are the minimum requirements for your site?
Do I need to have my cookies enabled?
Do I need any extra plugins?
Why are parts of the site not loading?
I cannot see the whole game screen.
I have tried all the above but I am still having problems. Can you help?


Is online gambling legal?
Smartlive is a service regulated and licensed in the UK that complies with strict UK bookmaker guidelines and the Gambling Commission. However, it is illegal for people under the age of 18 to gamble with us, and we reserve the right to ask for documents and/or close an account down if we suspect that the account holder is under 18. We will not accept accounts from anywhere in the USA. It is the users responsibility to ensure that it is legal for them to gamble within their jurisdiction, and we reserve the right to ask for documents and/or to close an account if we suspect that a user is accessing our site from a jurisdiction where it is not legal.

How secure is Smart Live Casino?
We offer our members the highest security available. Our servers are code protected and are located behind a firewall. The deposit section of My Account is protected by Versign TM and all transaction transmissions are encrypted (SSL)

I have forgotten my password?
Online – select the ‘Forgotten Password’ link – which will require you to enter your registered email address. Press next and you will then need to answer your chosen security question. Once this is answered correctly, your new password will be sent to your registered email address. Once you have logged in using this new password, you then have the ability to personalise the password by going to the ‘My Account Details’ section.
Please note – You can only acquire a new password online.

How can I change my password or update my personal details?
Online – Login and go to ‘My Account Details’
Phone – dial 0800 279 851 0 and speak to one of our agents. They will happily update your details manually for you. However, for security, your password can only be reset online.

What is the difference between Play For Fun and Play To Win Accounts?
In Play To Win you play with real money that you have deposited into your Smart Live account and any bonus money that you have been awarded. In Play For Fun you play with virtual money that we provide you with.

How do you test your games for fairness?
All games at SmartLive undergo extensive testing. Our Quality Assurance team of engineers are continuously checking whether the rules are obeyed and our payouts are properly paid. We are UK licensed and adhere to strict gaming regulations

How do I contact your support centre?
You can contact us on support@smartlivecasino.com, 0800 279 851 0 or using the Livechat link in the Contact Us section of the website.

How do I make a complaint?
In the event that you need to make a complaint you can either email support@smartlivecasino.com, or telephone us on 0800 279 851 0

What deposit methods do you accept?
We accept all major debit and credit cards, with the exception of American Express. For those who prefer E-wallets, we also accept Neteller and Moneybookers.

What is the minimum deposit?
The minimum you can deposit is £10. However, to qualify for a bonus then the minimum deposit will be £25.

How much can I withdraw?
The Minimum you can withdraw is £10, the Maximum in any one request is £5000.

How do I make a withdrawal from my account?
On the website, please login to your account and select withdrawal. Your payment will then be processed during banking hours. If you are using the telephone, please dial 0800 279 851 0 and press * to speak to an operator who can withdraw on your behalf, or press # and follow the instructions.

What is the withdrawal process?
We reserve the right to hold winnings made on an account for up to 24 hours while we carry out standard security audits. During this time, you will of course be able to withdraw your initial deposit.

Can I withdraw bonus money?
You will be able to withdraw your bonus funds as soon as you have turned over your deposit + bonus 15 times. Please read the specific Promotion Terms for more details.

How are transactions identified on my credit card statement?
Smart TV Broadcasting Limited


How can I track my betting history?
Betting History can be tracked by logging in to your account, and then selecting My Account Details. From here, you will see the tab "Account History" which will give you a detailed breakdown of your betting patterns for a given time span.


How can I keep my account secure?
You can help to keep your account secure by ensuring that you always keep your PIN and Passwords private. Please do not give these out to any 3rd Party. When using the website, please always use the Log Out button to ensure that your session is closed. when using the IVR, please always ensure that the PIN facility is activated after you have finished playing.


What is the difference between Account Balance and Withdrawable Balance?
Your Account Balance is the amount of money available in the account to bet with at this time. Withdrawable Balance refers to the amount of money available to withdraw at any given time. Withdrawable Balance automatically deducts unavailable funds, such as pending withdrawals and uncleared bonus money.

What is Roulette?
Roulette is a casino and gambling game named after the French word meaning "small wheel". In the game a croupier spins a wheel in one direction, then spins a ball in the opposite direction around a tilted circular surface running around the circumference of the wheel. The ball eventually falls on to the wheel and into one of 37 coloured and numbered pockets on the wheel.

The main pockets are numbered from 1 to 36 alternating between red and black, but the pockets are not in numerical order around the wheel, and there are instances of consecutive numbers being the same color. There is a green pocket numbered 0.

Players can place a variety of 'inside' bets (selecting the number of the pocket the ball will land in, or range of pockets based on their position), and 'outside' bets (including bets on various positional groupings of pockets, pocket colours, or whether it is odd or even). The payout odds for each type of bet is based on its probability.

How do I place bets?
You will be able to place bets on the IVR system by dialling 0800 279 851 0 and selecting the numbers and bets you wish to place. Alternatively you can login in to www.smartlivecasino.com and place your bets through the website.

Are there any Table Limits?
There are Table limits at Smartlive Casino. The minimum bet per spin is £1 and the maximum bet is £500.

	Table Limits
	Abbreviation	Bet Type	Bet Limits
	1N	1 Number Straight	£1 to £50
	2N	2 Number Split	£1 to £50
	3N	3 Number Street	£1 to £50
	4N	4 Number Corner	£1 to £50
	5N	(0,1,2,3 cells)	£1 to £50
	6N,	6 Number Line	£1 to £50
	CO	A Column	£5 to £200
	DO	A Dozen	£5 to £200
	LH	Low/High	£10 to £500
	OE	Odd/Even	£10 to £500
	RB	Red/Black	£10 to £500
	FB VO,	French Voisin	£9 to £450 (£1 to £50 per spot)
	FB TI	French Tiers	£6 to £300 (£1 to £50 per spot)
	FB OR	French Orphelin	£ 5 to £250 (£1 to £50 per spot)
	NB	Neighbours	£5 to £250 (£1 to £50 per spot)

What are Inside Bets?

Straight Up
You can bet on any number on the table (1-36, 0) by placing a chip on it. Winning bets are paid at 35/1. If the ball lands on the 0, all bets are lost with the exception of those straight bets placed on the 0.

Split (2-Number Bet)
A bet can be placed on two adjacent numbers by placing a chip on the line between them. If the ball lands on either number, you win. The odds are 17/1.

Street Bet or Row Bet (3-Number Bet)
A bet can be made on any three numbers in a row across the table by placing a chip on the outer line of that row. If the ball lands on any of the three numbers, you win the bet at 11/1.

Corner Bet
Betting on any four adjacent numbers is possible by placing the chip on the corner, where all four numbers meet. A winning bet is paid out at 8/1.

Six Number Bet
This bet is placed on the outside line, between two rows, covering six numbers. The bet is won if the ball lands on any of these six numbers. The payout is 5/1.

Neighbours
Some players like to bet on the neighbors, that is, a group of numbers clustered together on the wheel, for example 20, 14, 31, 9 and 22.

What are Outside Bets?

Any Odd or Even Number
Bet on whether the ball will land on an odd or an even number. Winning bets are paid out at 1/1.

Any Red or Black Number
Bet on whether the ball will land on a red number or a black number. Winning bets are paid out at 1/1.

Low or High Number
Bet on whether the ball will land on a number between 1 and 18 or 19 to 36. Winning bets are paid out at 1/1.

Column Bet
This bet is placed at the end of any of the three columns of numbers. If the ball lands on any number within that column, you win. The odds are 2 to 1. 1st 12, 2nd 12, 3rd 12 Bet on whether the ball will land on a number between 1 and 12, 13 and 24, or 25 and 36. Winning bets are paid at 2/1.
1st 12, 2nd 12, 3rd 12
Bet on whether the ball will land on a number between 1 and 12, 13 and 24, or 25 and 36. Winning bets are paid at 2/1.

What are the payouts for the different types of bets?
Bet Type Payout Ratio
Red or Black -> 1/1
Odd or Even -> 1/1
1 through 18 or 19 through 36 -> 1/1
Dozen: 1-12, 13-24, 25-36  ->2/1
1-number -> 35/1
2-number combination -> 17/1
3-number combination ->11/1
4-number combination -> 8/1
6-number combination -> 5/1


What is Super 6 Ball?
Super 6 ball is a lottery style game played with fixed odds payouts. There will be a draw every 6 minutes shown live on SKY Channel 851 between 12.00pm and 5.30pm. Outside of broadcasting hours the draws will continue on our website using a random number generator. Tickets cost £1 and up to £50,000 can be won on every draw for matching 6 numbers. There are also prizes for matching 1,2,3,4, or 5 numbers. You can also pick just 3 numbers and again there are prizes for matching 1,2 or 3 numbers from the 6 numbers drawn. Every week we will have a jackpot draw with an added prize of ONE MILLION pounds.

How do I register?
Click on "Register" in the left hand menu of the screen. Follow the on-screen instructions to create an account. Once you have completed the short form we will email you your username and password. Click on the link in the email to activate your account. You can then log on with your username and auto generated password. Once you have logged on you can change your password to one you will remember. If you are having problems registering please contact Customer Services- email support@smartlivecasino.com and the smart tv team will be able to help you.

How do I deposit?
After registration you should now be directed to your profile and asked to make a deposit. Please enter your debit or credit card information. Make sure you use a credit or debit card that is billed to the same address you enter on this page. Double check your details. You must make a minimum deposit of £10 into your account – you can always put in more and use it in future weeks. Click "ok" and follow the on-screen prompts to complete your deposit. If you have problems loading your account with your credit/debit card then please contact Customer Services at support@smartlivecasino.com and the smart team will be able to help you.

How do I play online?
Click ‘Super 6 Ball’ from the top navigation bar and this will bring up the Super 6 Ball interface. You may need to download ‘Java’ at www.java.com to see the interface.
The ‘Live TV’ show will be streamed to the web and when off air a random number generator animation will select the winning numbers.
There are two games you can play every 5-6 minutes. Pick 3 and Pick 6. Each game has a payout for matching just 1 or all 3/6 numbers – as shown on the gaming interface.
Just click on the blue balls (3 or 6 numbers) to choose the numbers you want to play OR click on Lucky Dip 3 or 6 and we will randomly select numbers for you. Then when you are happy with your selections you have two choices.

1. If you want to play 1 to 9 consecutive draws, click on the drop down menu that says ‘1 draw’and select the number of draws you wish to play. Then click bet.

Or

2. Just click bet to play one line in the current draw only.

Make sure you are happy with your numbers before you press bet because once purchased they cannot be cancelled.

For consecutive draws, your numbers will stay in the ‘tickets in play’ box, on the interface, until all future draws have finished.

Can I play by telephone?
Yes you can. Once registered online your profile will have a 6-digit ‘mobile casino account number’. You will have also set up a 4-digit pin. All you have to do is phone 08714241666. Follow the IVR instructions and you can play via your telephone provided you have funds in your account. You can buy lucky dips, choose your own numbers and play pre selected favourite numbers at the touch of a few buttons. You can deposit funds via the IVR main menu where our customer services team will accept credit and debit cards.


What are the minimum requirements for your site?
The Smart Live Casino site is designed to be “modern standards compliant” and to cope with almost all browsers. Hardly any elements of our site have browser-specific coding, as our aim is to improve the site via accepted standards and only modify it to accommodate additional browsers. As always, we will be ensuring that Microsoft Internet Explorer on the PC works as efficiently as possible.
For the best performance Smart Live recommends:
• Internet Explorer 6.0 and above
• Firefox 1.5 and above
• Running Windows XP (with Service Pack 2)


Do I need to have my cookies enabled?
To use Smart Live your cookies will need to be enabled. To enable cookies, please perform the steps below
1. Click on Tools at the top of your browser.
2. Click on Internet Options.
3. Click on Privacy.
4. Click on Advanced.
5. Tick 'Override automatic cookie handling'.
6. Tick 'Always allow session cookies'.
7. Click OK.
8. Return to www.smartlivecasino.com
It is advisable to reboot your computer at this point.


Do I need any extra plugins?
To use Smart Live Casino via the website you will need to install and run various plugins, depending on your system set up:
1. To view the animation on the game screens you will need to ensure that you have Flash Player installed. You can obtain this for free by clicking on the Flash Player link.

2. You will also need to ensure that your machine is Java enabled with the latest version. You can also obtain this for free by clicking on the Java link.

Why are parts of the site not loading?
If you are accessing the site on a dial-up modem (56k) connection then this will take a few moments, but in other instances, please try the following fixes:
1. Do you have a firewall? If so this could have something stopping the site from loading correctly. We suggest that you try adding www.smartlivecasino.com to the “Trusted Sites” within the firewall (for more information on how to do this please check your firewall manual). Tradionally this will resolve most issues with the 3 most common firewall programmes – Norton, McAfee and AVG.
2. Are you getting any “Error” messages popping up? If so why not try copying them and accessing the Microsoft website for a simple fix?
http://support.microsoft.com/search/?adv=0
Microsoft-specific issues are typically easy to resolve directly from the Microsoft Website.
3. Are your Active X controls switched on? Select Tools and then Internet Options from your internet browser. You may also see a different coloured bar appear across the top of your screen asking you to enable Active X. You can also right click here to activate from the source.
We would always recommend that you view the site on a Broadband connection of at least 500kbps. It is possible to view using a lower connection, but you may experience some delays in placing your chips, or various sections of the page loading. This will be particularly noticeable with the streaming video.


I cannot see the whole game screen.
If you encounter an issue whereby you have to scroll across or down to view the entire game screen then you may need to adjust your display preferences. Smart Live Casino is viewable in a resolution of 800 x 600, but is optimized for best performance at 1024 x 768.
To change your display preferences please go to Control Panel and select Display Preferences. You will be able to use the sliding bar to determine your preferable display.

I have tried all the above but I am still having problems. Can you help?
Of course we will try to help you! Please contact customer services with a full description of the problem you are encountering. Please be aware that we may need to refer you to a third party for further assistance as many potential issues lie out of our control. If contacting us, please ensure that you have your full PC specs to hand as this will save time and help us resolve your issue much quicker.